Everything you need to know before booking

Here you’ll find the most important answers about booking, prices, vehicles, luggage, children, payment and airport transfers. If anything is unclear, just contact us – we’re here to help immediately.

Booking & process

  • 1. How do I book a transfer?

    You can book online via our booking form, by WhatsApp, email or phone.
    After your enquiry, you’ll receive a confirmation with all the details.

  • 2. How short notice can I book?

    Often even on the same day. For airport transfers, we recommend booking at least 24 hours in advance so we can firmly schedule your vehicle.

  • 3. Can I book the trip for someone else?

    Yes. Just provide the name and pickup details – we’ll take care of everything.

  • 4. Can I reserve the outbound and return trip at the same time?

    Yes. We’ll schedule both dates and you’ll receive two separate confirmations.

Airport transfers & delays

  • 1. What happens if my flight is delayed?
    ChatGPT:

    We monitor flight and train times in real time.
    If there is a delay, we automatically adjust the pickup time – at no extra cost.

  • 2. Where do I meet my driver at the airport?
    ChatGPT:

    Directly in the arrivals area – clearly visible with a name sign.
    If you wish, we can send you the license plate number and driver details in advance.

  • 3. How long will the driver wait?

    If the flight is delayed: as long as needed.
    For on-time arrivals: a generous waiting period is included.

Family services

  • 1. Are child seats available?

    Yes, all sizes are available. Free of charge.

  • 2. Can I bring a stroller?

    Yes – we have plenty of trunk space for strollers and additional luggage.

Business & VIP service

  • 1. Do you offer discreet VIP transfers?

    Yes. Our chauffeurs are stylishly dressed, discreet, and service-oriented. Ideal for corporate clients, meetings, speakers, athletes, and celebrities.

  • 2. Can I book a driver for several hours or an entire day?

    Yes – for events, conferences, trade fairs, weddings, or business trips.

Prices & payment

  • 1. Are the prices fixed or variable?

    All prices are transparent fixed rates. Taxes, fees, and service are already included. No hidden surcharges.

  • 2. What payment options are available?

    • Cash to the driver
    • Credit card to the driver
    • Debit card to the driver
    • Invoice for corporate clients

  • 3. Do child seats, luggage, or ski equipment cost extra?

    No. Ski equipment, large suitcases, and child seats are included and free of charge.

Vehicles & comfort

  • 1. How many passengers can travel?

    Our vans offer space for up to 8 passengers per vehicle.
    Larger groups? We can arrange multiple vehicles.

  • 2. Is there enough space for skis, snowboards, and large suitcases?

    Yes. Our premium vans offer plenty of storage space – perfect for winter travelers and families.

  • 3. Are the vehicles suitable for winter?

    Absolutely. All-wheel drive, winter tires, and experienced chauffeurs ensure safety on alpine roads.

  • 4. Is there Wi-Fi in the vehicle?

    Yes, free Wi-Fi as well as USB charging ports.

Flexibility & changes

  • 1. Can I modify or cancel my booking?

    Yes. Simply contact us as early as possible — we always find a fair and customer-friendly solution.

  • 2. Can I schedule additional stops?

    Yes, stopovers are possible — often without extra cost. Please specify them when booking.

Safety

  • 1. Are the drivers professionally trained?

    Yes. Our chauffeurs are local, experienced, helpful, and drive safely — even in winter conditions.

  • 2. Sind die Fahrzeuge regelmäßig gewartet & gereinigt?
    Ja, unsere Neufahrzeuge werden regelmäßig geprüft, desinfiziert und technisch gewartet.
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